Refund Policy

1. Standard Products

For standard water bottle orders (without custom labels):

• Return Window: 30 days from delivery date
• Condition: Products must be unused, in original packaging
• Refund: Full refund to original payment method
• Shipping: Customer is responsible for return shipping costs unless the item is defective

2. Custom Label Orders

Due to the personalized nature of custom label products:

• Custom orders are non-refundable once production has begun
• Please review your design carefully before submitting your order
• We offer a preview of your design before finalizing the order
• If there is a printing error on our part, we will reprint at no cost

3. Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us within 7 days of receiving your order
• Provide photos of the damaged/defective item
• We will send a replacement at no additional cost
• Or provide a full refund if replacement is not possible

4. How to Request a Refund

To initiate a return or refund:

1. Email us at contact@diptouch.com with your order number
2. Describe the reason for your return request
3. Include photos if the item is damaged or defective
4. Wait for our team to respond with return instructions
5. Ship the item back (if applicable) using the provided instructions

5. Refund Processing

Once we receive and inspect the returned item:

• Refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• You will receive an email confirmation when the refund is processed
• Bank processing times may vary (typically 3-5 additional business days)

6. Exchanges

If you would like to exchange a product for a different size or style:

• Contact us within 30 days of delivery
• Exchanges are subject to product availability
• Price differences may apply

7. Order Cancellations

You may cancel your order:

• Standard orders: Within 24 hours of placing the order for a full refund
• Custom label orders: Before production begins (typically within 2 hours of order placement)
• Once an order has shipped, it cannot be cancelled

8. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: contact@diptouch.com
Phone: 0489 198 299