Privacy Policy
Effective Date: 30.04.2025
Welcome to the Privacy Policy of UrH2O, operated by DIPTOUCH PTY LTD (“UrH2O”, “we”, “our”, or “us”). We are committed to protecting your personal information and respecting your privacy in accordance with applicable laws in Australia and beyond.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://urh20.com), use our services, or otherwise engage with us.
1. When Does This Privacy Policy Apply?
This policy applies to personal information collected through our website, customer service interactions, events, online campaigns, and partnerships.
2. Where Does This Privacy Policy Apply?
This policy applies to data collected:
Through https://urh20.com
Via email, phone, or in-person communication
From business partners and service providers
3. What Personal Information Do We Collect and Why?
a. Information You Provide to Us:
Name, email, phone number, address
Business and shipping information
Feedback or inquiries you submit
b. Automatically Collected Information:
IP address
Browser and device details
Usage patterns via cookies or similar tracking technologies
c. Third-Party Information: We may receive personal information from trusted partners and services (e.g. payment processors or marketing platforms).
d. Consent-Based Information: We may collect additional data with your explicit permission for promotions or product testing.
4. How Do We Use Your Information?
We use personal information to:
Provide and deliver our products and services
Process transactions
Improve the website and user experience
Communicate about promotions, news, or updates
Meet legal or regulatory obligations
5. Do We Use Cookies?
Yes, we use cookies and similar technologies to:
Understand user behavior
Improve website performance
Personalize your experience You may manage cookie preferences in your browser settings.
6. Do We Share Your Information?
We may share your personal data with:
Logistics partners
Marketing and analytics service providers
Legal or regulatory authorities as required We do not sell your personal data to third parties.
7. How Do We Protect Your Information?
We implement industry-standard security practices including:
Data encryption
Access controls
Secure payment gateways
8. How Long Do We Retain Personal Data?
We keep data as long as necessary to:
Fulfill the purpose for which it was collected
Comply with legal and financial obligations
Resolve disputes and enforce agreements
9. Your Rights and Choices
You can:
Request access or correction of your data
Withdraw consent for marketing communication
Request data deletion (subject to legal exceptions)
To make a request, please contact us at privacy@urh20.com.
10. Children’s Privacy
UrH2O does not knowingly collect data from children under 13. If such data is identified, we will delete it promptly.
11. Cross-Border Data Transfers
Your data may be stored or processed in locations outside Australia, where data protection laws may differ. We take appropriate measures to protect such data.
12. Policy Updates
We may revise this policy to reflect changes in law, technology, or our services. Updated versions will be posted on this page with a revised effective date.
13. Contact Us
For privacy concerns or requests, contact us:
Email: contact@diptouch.com
Postal Address: DIPTOUCH PTY LTD, GPO Box 0000, Sydney NSW, Australia
Thank you for trusting UrH2O with your information.
